FAQs

Enabley is an online platform designed to streamline the process of obtaining estimates and assistive technology solutions for therapists in Australia.

It connects therapists working with clients in Aged Care, NDIS, and other beneficial schemes with a wide range of suppliers. Therapists can create detailed requests for their clients' needs, receive and compare estimates from multiple suppliers, and approve the best proposal. This ensures that clients get the most suitable and cost-effective solutions.

Suppliers benefit by gaining access to targeted requests and potential new clients, while therapists can efficiently manage their requests and fulfill their clients' needs.

Yes, Enabley is free for therapists to use. Therapists can create detailed requests, compare estimates, and find the best solutions without any cost.

For suppliers, setting up a profile and receiving requests is free. Suppliers only need to pay a small fee to unlock and respond to the requests they choose to pursue. This fee helps support the platform and ensures a high-quality experience for all users.

No, equipment is not paid for on Enabley.

Enabley facilitates the connection between therapists and suppliers, allowing therapists to create and send requests, and suppliers to provide estimates. The actual payment for equipment and services is handled directly between the therapist and the supplier, outside of the Enabley platform. This approach allows your pre-established workflows and payment processes to continue seamlessly.

Contacting Enabley Support is easy! Simply navigate to the Support section, and you'll find options to submit a support ticket. We're here to assist you with any questions, concerns, or feedback you may have.

If you have a general question or a feature you think would make Enabley even better. Simple email us at enquiries@enabley.com.au

1. Select the Client:

• Choose the client this request is for. If the client doesn’t exist yet, create a new client.

2. Give the Request a Subject:

• Provide a descriptive subject for the request that relates to its nature. Avoid including any personal information about the client.

3. Provide a Detailed Introduction:

• Write a detailed introduction to give suppliers a clear understanding of the request. Do not include any personal information about the client.

4. Add Item Details:

• Add the items needed for the request. You can include multiple items per request. Refer to "Add an Item to Your Request" for more information.

5. Select Suitable Suppliers:

• Enabley will curate a list of suitable suppliers based on the information provided in your request. Review their profiles to find the best matches. You can select one supplier or several; 5-7 suppliers are recommended for a strong response.

6. Submit the Request:

• Once you've selected your suppliers, submit the request. It will be sent to all the selected suppliers, who will respond with estimates or reach out via Enabley Chat with any questions.

7. Review and Compare Estimates:

• As estimates come in, review and compare them to make an informed decision for your client.

8. Approve an Estimate:

• When satisfied with an estimate, click the "Approve Estimate" button. All other estimates will be automatically closed, and the request will be assigned to the winning supplier.

9. Complete the Request:

• After the supplier fulfills the request and your client receives their items, mark the request as complete. Provide a rating and review of the supplier to help others in the future.

1. Sign in to your Enabley account using your credentials.
2. Once logged in, you'll land on your portal home. Look for the "Clients" option in the menu and click on it.
3. Select "Add New Client" to start the process.
4. You'll need to provide the following minimal client details for a request:
   • Name
   • Gender
   • Age
   • Suburb, State, Postcode
   • Support need
5. After entering the necessary information, click "Save" to add the client to your list.

Immediatialy after creating a new client you can create a request.

Please note that the client name is for your use only and won't be disclosed during the request process. This minimal information helps streamline the request for assistive technology.

During the request process, please refrain from using the clients personal information, example; name or complete mailing address until you have formed an agreement with the supplier.

For any further questions or assistance, feel free to contact our support team.

Every request must include minimum 1 item. You may add as many items to a request as are needed by your client. To do this you can simply click the "Add another item" button under the last item you have added.

For each item, follow these simple steps:

1. Select a category that best matches the item you are adding. This category will be used to find suitable suppliers to help with this item, so please take you time to find the right match.
2. Add any details you have for the item. This might include product description, specifications, an outline of a previously item that is being replaced. The more detail the better.
3. If you have any images that might help the supplier understand the requirement more, then please add them in.
4. If you require any item customisation, toggle the button and add in any details.
5. If you require the item to be installed, toggle the button and add in any details.
6. Lastly, add in a budget guide so the supplier can take this into account when considering a solution.

Choosing the right suppliers is crucial for your request, and Enabley is here to help make it as easy as possible.

When creating your request, you provided information that we've used to curate a list of suitable suppliers. While all these suppliers can assist with your request, some may only be able to help partially due to factors like customisation, installation, or specialty items.

Supplier Item Match
This indicates how many of your requested items the supplier can provide. Even if a supplier can't fulfill your entire request, they might still be the best option for specific items, so don't rule them out.

Delivery
This shows whether the supplier can deliver to your client's location. It will be highlighted in red if they cannot deliver.

Customisation
This indicates if the supplier offers item customisation. It will be highlighted in red if customisation is not a service they provide.

Installation
This indicates if the supplier offers item installation. It will be highlighted in red if installation is not a service they provide.

Ratings and Reviews
Suppliers build their reputation through ratings and reviews from Therapists on Enabley. These reviews, provided by Therapists who have worked with the supplier, can help inform your decision.

Supplier Profile
View the supplier's profile to see additional information, such as estimates submitted and completed, ratings and reviews, company bio, and other services they offer.

The item dialog window allows you to add multiple items to your request or estimate and provide different information for each item.

As well as the obvious options in the dialog, there are also a few magical buttons around the dialog that will help you manage your items.

Collapse button
This button allows you to collapse the item dialog if you have added a lot of items and it starts to get a bit confusing scrolling between items.

Duplicate button
This button allows you to duplicate an item. If you have 2 items that are similar with minor differences, it might be easier to duplicate the item instead of adding another item and entering the information again.

Remove button
This button removes the current item.

Yes, you can delete an existing request. Simply click on the "Your Requests" tab in the request screen. Under the request details, there is a section where you can delete the request.

In the delete field, type "Delete" and hit the delete button. This will remove the request and notify the suppliers that it is no longer needed.

Please be careful, as once deleted, the request cannot be recovered.
A request cannot be deleted if it has been completed.

1. Receive notification:

• You will be notified by email when a supplier sends an estimate for your request.

2. View the estimate:

• Go to the request summary screen to view the estimate. Click through to review the details provided by the supplier.

3. Compare estimates:

• Compare the estimates from different suppliers to assess the best option for your client. Consider factors like cost, delivery time, customisation, and installation services.

4. Communicate with Suppliers:

• If you have questions or need more information, use Enabley Chat to communicate directly with the suppliers.

5. Approve the best estimate:

• Once you’ve decided on the best estimate, click the "Approve Estimate" button. This action will automatically close all other estimates and assign the request to the chosen supplier.

6. Follow up:

• Stay in touch with the supplier to ensure everything is proceeding smoothly. Address any questions or issues that arise during the fulfillment process.

7. Complete the request:

• After the supplier has completed their work and your client has received the items, mark the request as complete.
• Provide a rating and review of the supplier to help inform other therapists in the future.

When you create a request, you can choose multiple suppliers to send it to. However, new suppliers join Enabley daily, and one of them might be the perfect match for your existing request.

Use the "Fetch Supplier" option to discover new suppliers. When you select additional suppliers, the request will be sent only to the newly chosen ones.

If you have questions or need clarification about an estimate from a supplier, follow these steps:

1. Access Enabley Chat:

• Navigate to the request summary screen where the estimate is located.
• Click on the supplier's estimate to open it.
• Use Enabley Chat to send a message directly to the supplier.

2. Ask Your Questions:

• In Enabley Chat, ask the supplier any questions you have regarding their estimate. Clarify details such as pricing, item specifications, delivery timelines, or any customization options.

3. Discuss Further:

• Engage in a conversation with the supplier through Enabley Chat to ensure all your concerns are addressed satisfactorily.
• Enabley Chat supports text, voice, and video chat, allowing you to talk or see product demos if needed.

4. Review Responses:

• Check back regularly on Enabley Chat for responses from the supplier. This allows you to stay informed about any updates or additional information they provide.

Great news! You're ready to mark your request as complete. This means you've finished the entire handover with the supplier, and your client has received their new items.

To mark your request as complete, go to the request summary screen and click the "Mark as Complete" button in the top right corner. This will change the request status to completed and prompt you to provide a rating and review of the supplier. The supplier will also be notified that their job is done.

Additionally, this will close any related conversations on Enabley Chat.

When you're satisfied with an estimate from a supplier, click on the estimate from the request activity screen. Then, click the "Approve Estimate" button in the top right corner.

Approving the estimate will automatically close all other estimates for your request and assign it to the winning supplier.

1. Review the Request:

• When you receive a request, it will initially be locked. Review the available information in the request summary to understand its details and requirements.
• Check the Request Match Score to see how well-suited your services are for this request based on the provided parameters.

2. Unlock the Request:

• If you decide to proceed, click the "Unlock" button to unlock the request for your team. This will cost $10 unless you have Free Keys, which will be automatically applied.
• Unlocking the request gives you access to the therapist's name and message, and enables you to chat with them.

3. Understand the Request:

• Carefully read through the detailed introduction and item details provided by the therapist. Make sure you have a clear understanding of the request and the client's needs.
• If you need further clarification, use Enabley Chat to ask the therapist any questions before proceeding with your estimate.

4. Create Your Estimate:

• Provide as much detailed information as possible in your estimate to help the therapist make an informed decision.
• Include specifics about item costs, customization options, delivery timelines, and installation services if applicable.

5. Submit the Estimate:

• Once your estimate is complete, click the "Send" button to submit it to the therapist.
• The therapist will be notified via email and can review your estimate in the request summary screen.

6. Follow Up:

• Be prepared to answer any questions the therapist might have regarding your estimate.
• Use Enabley Chat to maintain clear communication and address any additional concerns or requirements from the therapist.

7. Approval and Next Steps:

• If your estimate is approved, you will be notified, and the request will be assigned to you as the winning supplier.
• Proceed with the necessary steps to fulfill the request, including delivery, customization, and installation as needed.

8. Completing the Request:

• Once the request is fulfilled, and the client has received their items, the therapist will mark the request as complete.

When you receive a request, you might want to handle it yourself or bring in a team member to help by assigning the request.

To do this, click on the request you want to assign and then click the "Assign this request" link at the top. In the assignment window, you can select an existing team member or create a new one. You can also assign the request to yourself if you want to take ownership.

Please note, only account admins can assign requests.

When you receive a request, it is initially locked. A locked request lacks some information, such as the therapist's name and their message. However, all other information is available to help you decide if you want to proceed. While locked, you cannot chat or send an estimate.

To proceed with a request, click the "Unlock" button. Unlocking a request costs $10, which helps Enabley grow and improve the platform.

You might have "Free Keys" that allow you to unlock requests for free. If you have any, they will be automatically applied when you unlock a request.

You will receive a single invoice at the end of the month for all unlock transactions.

1. Understand the Request:

• Ensure you have a clear understanding of the therapist's request and have discussed specifics via Enabley Chat.

2. Estimate Title:

• By default, the estimate title will be auto-filled with the same title as the original request. Update the title if necessary to reflect the content of your estimate better.

3. Validity Period:

• Add a "valid until" date to your estimate to create a sense of urgency and protect your team from potential price increases. If you prefer no expiration, provide a maximum 3-month expiration to cover your bases.

4. Estimate Notes:

• In the estimate notes section, address any discussion points from your Enabley Chat with the therapist. Outline the specifics of your expected scope of work without getting too technical or legal, but ensure you cover any potential grey areas.

5. Item Details:

• Your estimate will be auto-filled with items expected by the therapist. Address each item appropriately. If there's an item you cannot fulfill, use the remove button on the side of the item dialog window to exclude it from the estimate. Mention this in your estimate notes.

6. Line Item Information:

• For each line item in your estimate, provide the following information:
  • Item Type: Auto-filled from the original request but can be updated to a more suitable category if needed.
  • Item Description: Include all relevant details such as specifications, options or variations, and links to the product or videos.
  • Media: Add any media like photos or documents that might assist the therapist.
  • Availability: Manage the therapist's expectations regarding item availability. Add any relevant information about product availability.
  • Price: Ensure the price is tax-exclusive, as tax will be added later to all quoted items. Double-check the price and quantity before submitting the estimate.

7. Delivery Information:

• In the estimate footer, include any delivery or shipping policy disclaimers. You can add custom delivery information for the current estimate or use saved delivery information from your preferences.

8. Additional Information:

• Also in the estimate footer, add any additional information such as terms, payment details, or closing sentiments. Save a default footer in your user preferences to avoid retyping the same information in each estimate.

9. Final Review and Submission:

• After completing the above steps, double and triple-check your pricing and details. Once everything is accurate, send the estimate to the therapist.

If you realize that you've made a mistake in your submitted estimate, follow these steps to correct it:

1. Notify the Therapist:

• Use Enabley Chat to inform the therapist about the mistake in your submitted estimate. Clearly explain the error and let them know that you will be submitting an updated estimate.

2. Submit a New Estimate:

• Create a new, updated estimate with the correct information. Submit this new estimate to the therapist through the usual process.

3. Deleting the Incorrect Estimate:

• If you wish to delete the incorrect estimate, contact Enabley Support for assistance. They will help you remove the erroneous estimate from the system.

To communicate with a therapist on Enabley regarding a request or estimate, follow these steps:

1. Unlock the request:

• Before starting a chat, ensure the request is unlocked. Click the "Unlock" button in the request summary screen to access the full capabilities.

2. Access Enabley Chat:

• Once the request is unlocked, click on the "Chat" button in the top right corner.
• Use Enabley Chat to send a message directly to the Therapist.

3. Ask your questions:

• In Enabley Chat, ask any questions you have regarding the request or respond to queries about your estimate. Clarify details such as capabilities, product features, customisation options, or delivery timelines.

4. Utilise video demos:

• Enabley Chat supports text, voice, and video chat functionalities. If needed, you can use video chat to provide product demonstrations or discuss details visually.

5. Respond promptly:

• Check Enabley Chat regularly for messages from Therapists. Respond promptly to maintain communication and address any further questions or concerns they may have.