Explore FAQs for a seamless experience with Enabley


For therapists, carers and individuals, Enabley is 100% free.

For suppliers there is a small (very small) connection fee. This fee is only collected after you have formed an agreement with the prescribing therapist.

This means there is no upfront cost, you can signup and receive opportunities for free and have access to all the features of Enabley to discuss requests in detail and will only pay Enabley when you are getting paid.

No, transactions do not take place directly on Enabley.

After the prescribing therapist approves an estimate from a supplier, the supplier will provide detailed instructions on how to advance with procurement within their own systems.

This allows the supplier to seamlessly manage secure transactions, oversee fulfillment, conduct training, and handle warranties the same way they do today.

Our Beta phase is an exciting stage in the development of Enabley. It signifies that while the core features, data privacy and data security are in place, we are actively seeking user feedback to enhance and refine the platform further.

Beta allows us to identify and address any potential issues and gather valuable insights from users like you to ensure a more robust and user-friendly experience when we officially launch.

Your participation in Beta is invaluable to us as we work together to create the best possible platform for therapists and suppliers alike.

Contacting Enabley Support is easy! Simply navigate to the Support section, and you'll find options to submit a support ticket. We're here to assist you with any questions, concerns, or feedback you may have.

If you have a general question or a feature you think would make Enabley even better. Simple email us at enquiries@enabley.com.au

Therapists, Carers and Individuals

  1. Log in: Sign in to your Enabley account using your credentials.
  2. Portal: Once logged in, you'll land on your portal home. Look for the "Clients" tab and click on it.
  3. Add new client: Select "Add New Client" to start the process.
  4. Client information For a request, you'll need to provide the following minimal details:
    • Name
    • Gender
    • Age
    • Suburb, State, Postcode
    • Diagnosed condition
  5. Save: After entering the necessary information, click "Save" to add the client to your list.

Immediatialy after creating a new client you can create a request.

Please note that the client name is for your use only and won't be disclosed during the request process. This minimal information helps streamline the request for assistive technology.

During the request process, please refrain from using the clients personal information, example; name or complete mailing address until you have formed an agreement with the supplier.

For any further questions or assistance, feel free to contact our support team.

Creating a request on Enabley is as easy as typing an email!

  1. Login: Sign in to your Enabley account using your credentials.
  2. New request: Look for the "New Request" button click on it.
  3. Choose client: Select the client you are making the request for. If the client is new, refer to our FAQ on "How do I create a client on Enabley."
  4. Specify item details and specifications: In this step, provide information on the type of assistive technology needed, along with any additional details. Determine a budget or offer a price guide to help suppliers narrow down their estimates. You can also attach photos if they will assist in the estimate process.
  5. Curated supplier list: Choose a supplier from our curated list of trusted partners. This ensures you connect with suppliers experienced in the specific assistive technology needed.
  6. Review your request: Before finalizing, review your request to ensure all details are accurate and complete.
  7. Send: Click "Send Request" to send it to all the selected suppliers. An email will be automatically sent to all the selected suppliers. This ensures prompt responses and a seamless process for you and your client.

Our platform is designed to simplify the process, connecting you with suppliers efficiently. If you encounter any issues or have questions, our support team is here to assist you. Happy requesting!

Unfortunately, editing requests is not allowed to maintain clarity for suppliers.
Instead, consider deleting the current request and starting a new one for any necessary changes.

  1. Login: Sign in to your Enabley account using your credentials.
  2. Your Request: Locate and click on the request you want to delete. In the "Your Request" tab, find the "Delete this Request" option.
  3. Confirmation: In order to delete a request, you must first type "Delete" into the field.
  4. Notification to Suppliers: Once you've deleted the request, all selected suppliers will be automatically notified. This ensures clear communication and keeps suppliers informed of any changes.

Please be aware that once a request is deleted, it cannot be recovered. If you have any questions or need further assistance, feel free to contact our support team.

  1. Login: Sign in to your Enabley account using your credentials.
  2. Your request: Click on the relevant request, and in the "Request Summary" tab, you'll find the estimates and a list of selected suppliers.
  3. Estimates and Suppliers List: There you have it! A concise list of estimates provided by your selected suppliers.
  4. No Estimates Yet? If estimates haven't arrived yet, a message will inform you. Keep an eye on your emails or check back later for updates.

Approving an estimate on Enabley is a breeze! Follow these steps to create an Agreement with your chosen supplier

  1. Login: Sign in to your Enabley account using your credentials.
  2. Your request: Find the request associated with the estimate you wish to approve. Click on it to view the details.
  3. Request estimates: In the "Request Summary" section in the request, locate the estimate from the supplier you'd like to proceed with.
  4. Approve Estimate and Create Agreement: Once you're satisfied with the solution and price offered, hit the "Approve Estimate" button. A confirmation prompt will appear; confirm your decision to create an Agreement with the supplier.
  5. Email Notification: An email will be sent to the selected supplier, informing them of the approved estimate and the creation of an Agreement.
  6. Request Status Update: Your request will now be marked as "Assigned" to the selected supplier. Simultaneously, all other suppliers who received the request will be informed that it's no longer available.

Connecting with suppliers in real-time is a snap on Enabley! Here's how you can kickstart a conversation or a video call for quick discussions or product demonstrations

  1. Login: Sign in to your Enabley account using your credentials and head over to your dashboard.
  2. Select request or estimate: Choose the relevant request or estimate where you want to start the live chat or video call.
  3. Chat: Click on the "Chat" button and select your preferred communication channel - "Start Chat" or "Start Video Call."
  4. Automatic connection: The system will automatically connect you with the selected supplier or therapist.
  5. Real-time discussion or demonstration: Enjoy a seamless live chat or video call for quick discussions or even product demonstrations.
  6. Leave messages: If the other person is not online, no worries! You can leave messages for each other, fostering ongoing communication even when you're not both online.
  7. End call or chat: When you're finished, simply end the call or chat session.

This feature is designed to enhance communication between therapists and suppliers, ensuring a smooth collaboration experience on Enabley. If you encounter any issues or have questions, our support team is ready to assist you. Happy chatting!

When an estimate is approved, and the supplier accepts the Agreement, it's time for the next steps!

  1. Estimate approval: Once you've given the green light to the estimate, and the supplier has accepted the agreement, the next phase kicks in.
  2. Next steps: The supplier will seamlessly guide you through the "next steps" within their system. This includes instructions on payment, equipment selection, and the logistics of delivery or fulfillment.
  3. Navigate to Supplier's System: Follow the provided guidance to smoothly transition into the supplier's system.
  4. Payment and Fulfillment: Within the supplier's system, complete the payment process and organize the delivery or fulfillment of the approved equipment.
  5. Important Note - Supplier Processes Vary: Keep in mind that each supplier may have unique internal processes. Take a moment to carefully read and understand the next steps provided. If you have any questions, use Enabley's chat feature to communicate directly with the supplier.
  6. Supplier Support: For any questions or personalized assistance during this process, the supplier's support team is just a message or call away. They're dedicated to ensuring your experience is seamless and worry-free.

This streamlined transition from Agreement to the supplier's system is designed for a hassle-free experience on Enabley.


Your profile on Enabley is your digital storefront, and making it detailed and appealing significantly boosts your chances of success. Here's how you can optimize it.

  1. Complete profile details: Ensure every section of your profile is filled out accurately. The more comprehensive your information, the higher the trust and transparency you establish with therapists.
  2. Equipment supply options: Carefully review and select all the relevant options for equipment supply. Accuracy here ensures that your profile appears in search results that match your organization's capabilities.
  3. Personalized Bio: Invest time in crafting a compelling bio. This is your chance to showcase not just your professional expertise but also the personality behind your services. It helps build a personal connection with therapists.
  4. Company Logos and Profile Image: Add the finishing touches to your profile by including your company logos and a professional image of yourself. Visual elements create a memorable impression and increase the overall appeal of your profile.

Remember, a well-crafted profile not only boosts your visibility but also increases the likelihood of therapists approving your estimates. If you have any questions or need assistance with your profile, feel free to reach out to our support team. Happy profiling!

Responding to requests and crafting estimates is simple on Enabley. Here's your guide:

  1. Notification: When a therapist sends a request your way, you'll receive a notification. Head to your dashboard.
  2. Review the request: Open the request to understand the therapist's needs. Check details like equipment preferences, delivery requirements, etc.
  3. Craft Your Estimate: In the "Estimates" section, create a detailed estimate. Specify costs, delivery timelines, and attach relevant photos or additional details that could aid the therapist in their decision-making process for their client.
  4. Submit Estimate: Once satisfied, hit "Send Estimate." Your estimate will then be sent to the therapist for review.
  5. Real-time Communication: Engage in real-time chat or video calls through Enabley if the therapist has questions or needs clarification.

Remember, clear communication and a well-crafted estimate enhance your chances of successful collaborations. If you have questions or encounter any issues, reach out to our support team for assistance. Happy estimating!

Understanding our connection fee is crucial for a transparent collaboration. Here's what you need to know:

  • Fee Percentage: When your estimate is approved, and you accept the agreement, you are formally entering into an "Enabley Agreement" that includes a 4% connection fee of the approved estimated price.
  • Fee Breakdown: The detailed breakdown of the connection fee can be found in the agreement before finalizing and accepting it. This provides a clear understanding of how the fee is calculated and ensures transparency in the transaction.
  • Transparency Commitment: Enabley is committed to transparency, and the connection fee contributes to maintaining a reliable and efficient platform for both suppliers and therapists.
  • Payment: Upon accepting the agreement, you will receive and invoice for the connection fee amount in your account email address. The invoice is to be paid within 14 days of receipt.

Our platform is designed to simplify the process, connecting you with suppliers efficiently. If you encounter any issues or have questions, our support team is here to assist you.

After accepting an Agreement, the Supplier initiates the next steps for a smooth transaction. Here's what follows:

  1. Agreement acceptance: Accept the Agreement, and as a Supplier, provide detailed "next steps" for both parties.
  2. Navigate to supplier's system: Direct Therapists to your system for transaction completion and fulfillment. Clearly outline the instructions for a seamless transition.
  3. Payment process: In your system, guide Therapists to complete the payment process, initiating the transaction.
  4. Pre-enter equipment: If applicable, enter the specific equipment or items outlined in the Agreement into your system. This ensures accurate processing based on the Therapist's request, streamlining the transaction for both parties.
  5. Delivery or fulfillment details: Collect necessary information for delivery or fulfillment as per the outlined terms in the agreement.
  6. Supplier Support: Offer direct communication channels through Enabley's chat feature for any questions or assistance Therapists may need during this process.

This collaborative approach ensures a seamless journey from Agreement acceptance to transaction completion and fulfillment. If you have inquiries or require support, our team is ready to assist.

After completing the transaction and fulfillment steps within the Supplier's system, the next actions take place on Enabley:

  1. Return to Enabley: After completing the transaction and fulfillment steps within the Supplier's system, both Suppliers and Therapists return to Enabley. Here, mark the Agreement as complete, signifying the successful conclusion of the transaction.
  2. Supplier review: Therapists will be prompted to review the Supplier's service and their overall experience throughout the process. This valuable feedback contributes to the platform's collaborative community.

This streamlined process ensures a comprehensive and transparent conclusion, fostering trust and accountability within the Enabley community. If you have any questions or need further assistance, our support team is ready to help.

Therapists will rate your performance based on the following criteria, each scored out of 10

  • Communication: How effectively and clearly you communicated throughout the entire process.
  • Responsiveness: Your promptness and efficiency in responding to queries and addressing concerns.
  • Professionalism: The level of professionalism and courtesy demonstrated in all interactions.


  • Overall Experience Score: This is an average of the above ratings, providing an overall performance score for the entire agreement.
  • Feedback: Therapists have the opportunity to provide specific feedback in a text field. This valuable input helps you understand their experience better and contributes to continuous improvement.

Note: These ratings contribute to your overall Supplier Account rating and the individual Supplier representative rating. This information will be visible to Therapists during the request process, influencing their decision-making. Consistent high ratings contribute to a positive reputation on Enabley. If you have questions or need further clarification, our support team is here to assist you.